1. Eligibility for Refunds:
- We accept refund requests within 30 days from the date of delivery. To be eligible for a refund, the item must be in its original condition, unused, and in its original packaging.
2. Non-Refundable Items:
- Certain products are exempt from being eligible for a refund due to hygiene reasons or custom-made nature. These items include but are not limited to:
- Beauty products (e.g., cosmetics, skincare, and personal grooming items)
- Undergarments (e.g., lingerie and swimwear)
- Earrings and other pierced jewelry
- Custom-made or personalized items
3. Return Shipping:
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method for returns to ensure the package reaches us safely.
4. Return Authorization:
- Before returning any item, you must contact our Customer Support team at support@dizzlediva.com to obtain a Return Authorization (RA) number. Please include your order number and the reason for the return in your email. Returns without a valid RA number may not be accepted or processed.
5. Refund Process:
- Once we receive your returned item and verify its eligibility for a refund, we will initiate the refund process. The refund will be issued to your original payment method within 3-5 business days. Please note that the processing time for refunds may vary depending on your payment provider.
6. Partial Refunds:
- In some cases, partial refunds may be issued. These situations include instances where an item is returned in a used or damaged condition, or if any original packaging or accessories are missing.
7. Refunds for Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 7 days of delivery with photographic evidence of the issue. We will arrange for a replacement or issue a full refund, including return shipping costs.
8. Refunds for Incorrect Items:
- If you receive an item different from what you ordered, please inform us within 7 days of delivery. We will coordinate the return process and ship the correct item to you at no additional cost.
9. Order Cancellations:
- If you wish to cancel your order before it is shipped, please contact us immediately. If the order has already been processed and shipped, our standard refund policy will apply.
For any further inquiries or assistance regarding our refund policy, feel free to contact our dedicated Customer Support team at support@dazzlediva.com.